Q. How can I pay for my order on Roop Sangam? 
We accept all major credit and debit cards, net banking, and UPI payments. All transactions are processed securely.

Q. What should I do if my payment fails? 
Please try placing the order again. Payment failures can occasionally occur due to network issues or bank-level security checks. If the problem persists, we recommend contacting your bank directly to check if the transaction was blocked at their end.

Q. My payment was deducted but my order was cancelled. What do I do? 
Please write to us at support@roopsangam.in with your transaction details and a screenshot of the payment reference number. Our team will investigate and update you on the order status at the earliest.

Q. What is Roop Sangam's cancellation policy? 
We accept cancellation requests only if the order has not yet been processed for dispatch. Once an order is processed or shipped, we will not be able to cancel it.

Q. How do I cancel an order I have placed? 
Write to us at support@roopsangam.in with your order number and reason for cancellation. If the order has not yet been processed, we will cancel it and initiate a refund.

Q. Can I cancel a specific item from a bulk order? 
Yes, if the order has not been processed yet, we can cancel individual items from a bulk order. Please email us at support@roopsangam.in with the details.

Q. Can I modify my shipping address after placing an order? 
For domestic orders, you can request a shipping address change by writing to us at support@roopsangam.in, provided the order has not yet been dispatched. For international orders, we are unable to modify the shipping address once the order is placed.

Q. When will I receive my refund after cancellation? 
Once your cancellation is confirmed, the refund will be initiated and processed within 7–10 working days to your original payment method.

Q. Will taxes be refunded if I cancel my order? 
Yes, the full order amount will be refunded as our prices are inclusive of taxes. Please note that any transaction fees charged by the payment gateway will be deducted from the refund amount.

Q. What is Roop Sangam's Return and Exchange Policy? 
Please find our detailed Return and Exchange Policy here.

Q. Where do I send a return or exchange? 
For online purchases, all returns must be sent to our store at Roop Sangam, 385 N C Kelkar Road, Dadar West, Mumbai - 400028. Exchange of products can be done at our store in Dadar, Mumbai.

Q. What items are eligible for return? 
We accept returns only in cases of genuine manufacturing defects or damaged products. Please note that we do not accept returns or offer refunds for weaving characteristics inherent to handwoven textiles - such as weft irregularities, warp streaks, or similar natural variations. These are not considered defects.

Returns are not accepted if the customer is dissatisfied with the colour, size, shape, or quality of the product - exchange is offered in such cases instead.

Q. What items are eligible for exchange? Exchange is permitted within 7 days of receiving the product, in cases where you are dissatisfied with the colour, size, shape, or quality. The exchange can be made for another product of equal or higher value.

To be eligible, the product must be:

• Unused, unworn, and unwashed
• In its original folds with all tags and labels intact
• Returned in its original box along with the invoice
• Properly packed to prevent damage in transit

Items received without proper folding, with missing or damaged tags, or in unsaleable condition will not be accepted for exchange.

Q. How do I raise a return request? 
Please do not send any item back without first consulting us. Write to us at support@roopsangam.in or call us at +919821065214 within 3 days of receiving the product. Your email should include:

• Order number
• Detailed description of the defect or issue
• Clear photographs of the damage or defect
• A complete unboxing video

The product must be physically returned to us within 7 days of receipt.

Q. Who arranges the return pick-up? 
For eligible returns involving a defect or damage, we will arrange a reverse pick-up through our designated courier partner. Returns sent through any other courier service will not be eligible for a refund.

Q. Who pays for return shipping charges? 
Return shipping charges and any applicable customs duties for international orders are borne by the customer and will be deducted from the refund amount.

Q. Why has my return request been declined? 
Our team reviews all return requests carefully. Requests that are found to be false, frivolous, or without valid basis will not be eligible for a refund or replacement.

Q. Why was my returned product reshipped to me? 
If a returned product does not meet our quality inspection standards - for example, if it has missing tags, improper folding, or damage not attributable to us - the return will not be accepted and the product will be reshipped to you. No refund or exchange will be applicable in such cases.

Q. Why is my refund on hold? 
Our team inspects all returned products before processing a refund. If we need additional information or the product is under review, your refund may be temporarily on hold. Once the inspection is complete and the return is approved, your refund will be initiated promptly.

Q. How long does a refund take? 
Once a refund is initiated, it typically takes 7–10 working days to reflect in your account, depending on your bank or payment provider. The refund will be credited through the same payment method used at the time of purchase.

Q. Does Roop Sangam have physical stores? 
Yes! You can find our store details here.

Q. How do I reach customer care? 
You can reach us in any of the following ways:

• Email: support@roopsangam.in
• WhatsApp: +91 9820630999
• Phone: +91 22 2422 0428

Our team is available Tuesday to Sunday from 10.00am to 8.00pm IST and will be happy to assist you.

Q. How do I place an order? 
Simply add your chosen products to the shopping cart and proceed to checkout. Enter your billing and shipping details and complete the payment. You will receive a confirmation email once your order is successfully placed.

Q. I need help choosing a product. Who can I contact? 
We love helping you find the perfect piece! You can reach us on WhatsApp at +919821065214 or call us at +91222422 0428 during business hours. Our team will be delighted to guide you.

Q. Can I order a product that is marked as Sold Out? 
Our online collection features exclusive, one-of-a-kind pieces with a single quantity each. Once a product is sold out, we are unable to restock the same design. We recommend checking back regularly for new arrivals or reaching out to us to be notified of similar pieces.

Q. Can I purchase multiple pieces of the same product? 
As each piece in our online collection is an exclusive design available in a single quantity, we are unable to fulfil requests for multiple units of the same product.